Most organizations settle for completion rates. Swissport decided to go further. As the world’s leading aviation services provider, Swissport supports 65,000 colleagues across 45 countries in some of the most demanding operational environments in the industry. Ramp agents, cargo handlers, and passenger service staff don’t sit at desks. They need training that meets them where … Read more
For Midmark RTLS, delivering consistent, high-quality training to channel partners is mission-critical. Unfortunately, their learning management system (LMS) was a barrier. Midmark RTLS took a different approach with Build Capable XCL. Instead of forcing learners into a traditional LMS, XCL enabled content to live where work already happens. Training was embedded directly into their knowledge … Read more
Why do we make folks go to a learning platform to access training? Well, we need a place to store all our training content and keep track of who has “taken” training and who hasn’t. Right? But wait. What about situations like these? The learning management system (LMS) model has always had its limitations, but … Read more
What happens when your colleagues challenge you to create an AI bot for a speed dating competition at an industry conference? Well, if you’re like me, you take the challenge and create Nathan Hale, the charming AI companion. Image description: Sarah is introducing her AI bot, Nathan Hale, to Megan Torrance at the front of … Read more
I believe that all instructional designers can attest to the fact that all projects are not created equally. Very rarely does the process of developing a training experience flow smoothly from start to finish. Between pleasing multiple stakeholders, getting buy-in, and working with multiple organizations, forward progress can be hard to achieve. You feel things … Read more