Most organizations settle for completion rates. Swissport decided to go further.
As the world’s leading aviation services provider, Swissport supports 65,000 colleagues across 45 countries in some of the most demanding operational environments in the industry. Ramp agents, cargo handlers, and passenger service staff don’t sit at desks. They need training that meets them where they are, and insight that goes beyond a ticked box.
So when it came to rolling out Year-End Review training globally, Swissport took an innovative approach. They captured rich behavioral data in real time using xAPI-powered, link-based delivery through Build Capable XCL that reached every colleague regardless of location or LMS access.
What they discovered reshaped how they think about learning design.
Learners navigated content selectively, returning to videos as just-in-time reference tools, and engaging in ways that reflected operational behavior rather than passive course consumption. Managers showed distinct engagement patterns from general employees. The data surfaced process improvement opportunities that went beyond the learning program itself.
100% of the target audience was reached. Decisions were grounded in observable behavior rather than assumptions. And Swissport now has a repeatable model for delivering and continuously improving learning at global scale.
This is what it looks like when a world-class organization treats learning analytics as a strategic capability.
Access the full case study, How Swissport Advanced Workforce Learning Through Next-Generation Analytics, from Daniel Lever, Global Head of Academy & Learning Technology and Paul Griffin, Global LMS Manager at Swissport.