For Midmark RTLS, delivering consistent, high-quality training to channel partners is mission-critical. Unfortunately, their learning management system (LMS) was a barrier.
- The administrative processes were manual and time-consuming.
- Engagement was low, with fewer than 25 learners per month.
- The pricing model made growth difficult. More users meant higher costs.
Midmark RTLS took a different approach with Build Capable XCL. Instead of forcing learners into a traditional LMS, XCL enabled content to live where work already happens. Training was embedded directly into their knowledge base in Zendesk, eliminating the need for manual enrollment and improving access.
The experience became intuitive and seamless. Learners could start and stop without losing progress, engage with interactive content, and access what they needed when they needed it.
From an operational perspective, the shift reduced administrative burden and provided real-time insights into learner activity and performance. The flat pricing model also removed cost barriers, making it possible to scale to thousands of users without increasing expenses.
This case highlights a strategic shift from platform-centric training to an ecosystem-based approach.
Access the full case study, Midmark RTLS Modernizes Channel Learning with Build Capable XCL, from Susan Weyandt, Partner Development Manager at Midmark RTLS.